Service and Support
service quality second to none
We distribute our video and Loss Prevention software to the field in a modular form and as a complete turnkey video solution, and we maintain our customers’ systems in the field.
Because the margins in service and support are far less lucrative than margins in software we have a unique incentive to maintain the most reliable equipment in the industry, but that is not to say we don’t have one of the best quality of service records in the industry.
We offer service quality second to none. We have a 98% customer loyalty record over the past decade. Our service resources are managed and accessed every day for our client partners from our Clearwater office.
We track all service history by store and device, and offer proprietary or native inventory tracking and management. Our remote hub tools provide real-time site level hardware profiles and statistics, and automatically distribute service issues.
We offer satellite offices and warehouse facilities across the USA and Canada to support field operations including Clearwater, FL, Deland, FL, Greensboro, NC, Atlanta, GA, Baton Rouge, LA, Eldorado, AR, Dallas, TX, Oklahoma City, OK and Dayton, OH.